We're here to help
Have questions about genetic screening, our process, or your results? Our team of genetic experts and support staff are ready to assist you.
Whether you're just exploring carrier screening or need guidance on your next steps, we respond to all inquiries within 24 hours.
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Contact Information
Frequently Asked Questions
How long does the assessment take?
Each partner's assessment takes about 10-15 minutes. You can save your progress and complete it in multiple sessions.
Is my genetic data secure?
Absolutely. We are fully GDPR and HIPAA compliant. Your data is encrypted end-to-end and never shared or sold. You can request deletion at any time.
Can I speak with a genetic counselor?
Yes! Our board-certified genetic counselors are available to discuss your results and answer questions. A consultation is included with DNA testing.
What if we discover a genetic risk?
Our counselors will explain your options compassionately. Many risks have reproductive options available, including IVF with PGT, and we'll guide you through each one.